FREQUENTLY ASKED QUESTIONS

JUSTIN’S® Certified Organic nut butter cups are extra special due to being free of preservatives or hydrogenated oils. This cleaner ingredient label makes them more sensitive to confectionery quality concerns. For this, we recommend that our nut butter cups are stored below 65° F and kept away from heat or direct sunlight.

Based on our internal research, we have determined that exposure to higher temperatures can create a less than perfect cup. Though these cups don’t look or taste the way we would like, please note that they are still safe to consume.

We work hard to ensure that our candy is made and transported in temperature-controlled environments, but once it leaves our facility we cannot always guarantee that it is properly handled. If you come across dry nut butter cups, please let us know where you purchased it, the best by date and lot code and we will work with our retail distribution partners to prevent this from happening in the future.

The reason that we use palm oil is because it is a Non-GMO, non-hydrogenated oil that acts as a stabilizer and reduces oil separation. This means less stirring for you every time you dip into a jar! Adding other liquid oils wouldn’t stabilize the nut butters and would increase the oil layer at the top of the jar.

From the beginning, JUSTIN’S® has been focused on the responsible sourcing of all our ingredients, including our palm oil, and we are constantly pushing the supply chain for advancements in this area. We are members of the RSPO (Roundtable on Sustainable Palm), which currently represents about 20% of the total palm oil supply. The RSPO encourages sustainable growing practices and human rights initiatives at the farm level, while promoting education about the cultivation and use of certified sustainable palm oil. RSPO is the leading organization to date for sustainably sourced palm oil and JUSTIN’S® is proud to be among the companies who are actively involved and invested in supporting these initiatives. To learn more about RSPO’s certification standards, click here.

All of our Certified Organic palm oil in our peanut butter cups is sourced from Central and South America and is certified under a fully traceable supply chain model. The palm oil used in our nut butter jars, squeeze packs and snack packs is also certified sustainable under a mixed supply chain model. In addition to their RSPO membership, all of our palm oil suppliers have built their own independent sustainability policies, and the mass balance suppliers have plans to be fully traceable. To learn more about JUSTIN’S® sustainable palm oil journey, click here.

We apologize for the inconvenience and frustration. Our nut butters should always be creamy and delicious! Although we strive to minimize oil separation in all of our nut butters, the nut butter should never be so dry that it is difficult to spread or get out of the jar. If you’ve experienced this, we recommend noting the best by date printed on the jar. Next time you’re at the store, be sure to pick up a jar with a different best by date to ensure it’s coming from a different batch. Additionally, we would love to hear from you if you’ve experienced this so we can fix it!

What you are seeing in your Chocolate Hazelnut Butter or Vanilla Almond Butter jars is called cocoa bloom. This occurs naturally when the cocoa butter separates, solidifies and rises to the surface of the jar. Although this blooming is not a food safety hazard, and it is still consumable, we understand how the appearance may be alarming.

All of our products are certified gluten free by the GFCO with the certification stamps clearly displayed on the packaging.

Classic Almond Butter:
JUSTIN’S® Classic Almond Butter contains almonds and is produced on equipment that also processes other tree nuts, peanuts, and soy.

Honey Almond Butter:
JUSTIN’S® Honey Almond Butter contains almonds and is produced on equipment that also processes other tree nuts, peanuts, and soy.

Maple Almond Butter:
JUSTIN’S® Maple Almond Butter contains almonds and is produced on equipment that also processes other tree nuts, peanuts, and soy.

Vanilla Almond Butter:
JUSTIN’S® Vanilla Almond Butter contains almonds and is produced on equipment that also processes other tree nuts, peanuts, and soy.

Cinnamon Almond Butter:
Jars: JUSTIN’S® Cinnamon Almond Butter Jars contains almonds and is produced on equipment that also processes other tree nuts.
Squeeze Pack: JUSTIN’S® Cinnamon Almond Butter Squeeze Packs contains almonds and is produced on equipment that also processes other tree nuts, peanuts, and soy.

Coconut Almond Butter:
Jars: JUSTIN’S® Coconut Almond Butter Jars contains almonds and coconut. Produced on equipment that also processes other tree nuts.
Squeeze Pack: JUSTIN’S® Coconut Almond Butter Squeeze Packs contains almonds and coconut. Produced on equipment that also processes other tree nuts, peanuts, and soy.

Chocolate Hazelnut & Almond Butter:
JUSTIN’S® Chocolate Hazelnut & Almond Butter contain almonds and hazelnuts. Produced on equipment that also processes other tree nuts, peanuts, and soy.

JUSTIN’S® Classic Peanut Butter:
Jars: JUSTIN’S® Classic Peanut Butter Jars contains peanut.
Squeeze Pack: JUSTIN’S® Classic Peanut Butter Squeeze Packs contains peanuts. Produced on equipment that also processes other tree nuts and soy.

JUSTIN’S® Honey Peanut Butter:
Jars: JUSTIN’S® Honey Peanut Butter Jars contains peanut.
Squeeze Pack: JUSTIN’S® Honey Peanut Butter Squeeze Packs contains peanuts. Produced on equipment that also processes other tree nuts and soy.

Dark Chocolate Peanut Butter Cups:
JUSTIN’S® Dark Chocolate Peanut Butter Cups contain soy and peanuts. They are produced on equipment that also processes tree nuts and milk.

Milk Chocolate Peanut Butter Cups:
JUSTIN’S® Milk Chocolate Peanut Butter Cups contain peanuts, milk and soy. They are produced on equipment that also processes tree nuts.

White Chocolate Peanut Butter Cups:
JUSTIN’S® White Chocolate Peanut Butter Cups contain milk, peanuts, and soy. Produced on equipment that also processes tree nuts.

Dark Chocolate Almond Butter Cups:
JUSTIN’S® Dark Chocolate Almond Butter Cups contain almonds and soy. They are produced on equipment that also processes other tree nuts, peanuts, and milk.

Dark Chocolate Cashew Butter Cups:
JUSTIN’S® Dark Chocolate Cashew Butter Cups contain cashews and soy. They are produced on equipment that also processes other tree nuts, peanuts, and milk.

Dark Chocolate Crispy Peanut Butter Cups:
JUSTIN’S® Dark Chocolate Crispy Peanut Butter Cups contain peanut and soy. They are produced on equipment that also processes other tree nuts and milk.

Dark Chocolate Peanut Butter Cups:
JUSTIN’S® Dark Chocolate Peanut Butter Cups contain soy and peanuts. They are produced on equipment that also processes tree nuts and milk.

Milk Chocolate Peanut Butter Cups:
JUSTIN’S® Milk Chocolate Peanut Butter Cups contain peanuts, milk and soy. They are produced on equipment that also processes tree nuts.

White Chocolate Peanut Butter Cups:
JUSTIN’S® White Chocolate Peanut Butter Cups contain milk, peanuts, and soy. Produced on equipment that also processes tree nuts.

Dark Chocolate Almond Butter Cups:
JUSTIN’S® Dark Chocolate Almond Butter Cups contain almonds and soy. They are produced on equipment that also processes other tree nuts, peanuts, and milk.

Dark Chocolate Cashew Butter Cups:
JUSTIN’S® Dark Chocolate Cashew Butter Cups contain cashews and soy. They are produced on equipment that also processes other tree nuts, peanuts, and milk.

Dark Chocolate Crispy Peanut Butter Cups:
JUSTIN’S® Dark Chocolate Crispy Peanut Butter Cups contain peanut and soy. They are produced on equipment that also processes other tree nuts and milk.

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